Answers how-to questions
From the manageQ guides, naming the screen by its menu path, with a button that opens it.
AI assistant
An assistant that knows your queues and asks before it acts
It answers how-to questions, looks up live figures and prepares changes that you confirm.
What it does
Help inside the console, for admins and staff
Looks up live figures
Queues, tokens and reports, only within the permissions and locations of the person asking.
Draws simple charts
Each chart has a Table button with the same numbers, and opens Reports with the same filters.
Prepares changes you confirm
Locations, counters, services and their forms, users, kiosks, displays and holidays, as a form you check first.
How a change is made
Nothing changes until you press the button
Illustration with demo data.
- You ask, for example “Add Counter 4 at Central Branch”
- A form shows the details; for an edit, also what it is now and what it will be
- You press the form’s button, such as Create counter. Typing “yes” changes nothing
- It runs with your own permissions, and the audit log marks it “via assistant”
Changes that cannot be undone are shown in red and ask for a tick first.
Guardrails
The same rules as every other screen
Guardrails are part of how the assistant works, not an add-on.
Changes nothing by itself
A proposed change runs only after the person confirms it, through the same permission checks and audit as the screen.
Personal data replaced
Names, mobile numbers, e-mails and ID numbers are replaced with placeholders before any model call.
Checked answers, with sources
Answers are checked against the guides and the tool results, and show where each sentence came from.
No internet browsing
It knows the manageQ guides and screens, and the data the user’s role may see. Nothing else.
Instructions in data are withheld
Text in your data that reads like an instruction to the assistant is withheld from the model.
A table for every chart
Every chart has a table view with the same numbers, for screen readers and for checking.
Modes per organisation
You decide how much assistant you want
Off
No assistant for the organisation. Admins can switch it back on at any time.
Built-in
The defaultRule-based and part of manageQ, with no model cost. Every organisation starts here.
Azure AI model
OptionalAn optional Azure AI model, switched on by the platform administrator, with daily and monthly limits.
- Built-in answers are in English
- Admins can let the assistant explain and report only, with no change forms
- Only people whose role includes the assistant permission see it
- A change form is valid for 15 minutes and makes its change once
See manageQ with your own queues
- Discovery call
- Live demo with your set-up
- Pilot at one location
- Roll out with guides for every role