Pilot
Prove it at one location before you roll out.
Custom quoteQuoted for one location
- One location, with your own services and rules
- Guided set-up
- Agreed success measures
- Guides for every role
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Plans
Plans that fit how you run your queues
Start with a pilot at one location, then run manageQ in the cloud or on your own servers. Every plan is quoted for your locations and set-up.
Three ways to run manageQ
The same manageQ in every plan. What differs is where it runs and how we set it up with you.
Cloud
Hosted on Microsoft Azure.
Custom quoteQuoted for your locations and devices
- Any number of locations
- Updates included
- Kiosks, displays and counters in Chrome or Edge
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On-premises / private cloud
Your servers and your country.
Custom quoteQuoted for your installation and support
- Docker or a classic install
- PostgreSQL 13+
- Integration support
No price list on this page: each plan is quoted for your locations, counters, devices and support.
What shapes a quote
Six things we ask about
Tell us these in the form, or on a short call, and the quote comes back for your set-up.
Locations
How many branches, hospitals or centres, and their time zones.
Counters
Counters, rooms or desks that call tokens, and the staff who use them.
Kiosks and displays
Kiosks, feedback kiosks, displays and eQueue links at each location.
Messaging volume
SMS, WhatsApp and e-mail per month. Provider charges are paid to the provider.
AI assistant mode
Built-in (no model cost) or the optional Azure AI model with its limits.
Deployment and support
Cloud or your own servers, integrations, and the support level you need.
Compare
What each plan includes
Where each plan runs, what every plan shares, and what we agree with you in the quote.
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| Pilot | Cloud | On-premises / private cloud | |
|---|---|---|---|
| Where it runs | |||
| Servers | Agreed with you | Hosted on Microsoft Azure | Your servers or private cloud |
| Locations | One | Any number | Any number |
| Database | Agreed with you | Managed for you | PostgreSQL 13+, yours |
| Messaging provider accounts | Agreed with you | The platform’s accounts | Your own accounts |
| In every plan: the same manageQ | |||
| Kiosk, phone eQueue, displays and counter console | Included | Included | Included |
| Appointment check-in: API, push and CSV or Excel | Included | Included | Included |
| SMS, WhatsApp and e-mail messages | Through a provider | Through a provider | Through a provider |
| Dashboards, reports and the audit log | Included | Included | Included |
| Customer screens and voice in 6 languages | Included | Included | Included |
| Feedback and digital signage | Included | Included | Included |
| Built-in AI assistant | Included | Included | Included |
| Azure AI model for the assistant | Optional | Optional | On request |
| Set-up and support | |||
| Guided set-up | Included | Set in your quote | Set in your quote |
| Integration with your appointment system | Set in your quote | Set in your quote | Set in your quote |
| Support level | Set in your quote | Set in your quote | Set in your quote |
Questions
Questions about plans and pricing
Do we need to buy special hardware?
No. Kiosks run on any touch PC or tablet (add a receipt printer for printed tickets), displays on any TV with a small PC, and counters on any PC, laptop or tablet in Chrome or Edge. Visitors use their own phones. Use devices you already have or buy your own; we suggest what to put where.
How does a pilot work?
We agree the location, the length and the success measures with you before it starts. You run manageQ with your own services, rules and staff, then decide on a roll-out with the results in hand.
Are SMS and WhatsApp messages included?
Messages go through a messaging provider (SMS via Twilio or MSG91, WhatsApp via Meta, e-mail via SMTP), and providers charge per message. Your expected volume is part of the quote. On your own servers you use your own provider accounts and pay the provider directly.
Where is our data stored?
In the Cloud plan, on Microsoft Azure; we confirm the region in your quote. On-premises, on your own servers in your country. Either way, visitor details are encrypted and deleted after service. See Security & privacy.
What does the AI assistant cost?
The built-in assistant is part of every plan and has no model cost. The optional Azure AI model has a usage cost, kept within the daily and monthly limits the platform administrator sets for your organisation.
Why is there no price list?
Queues differ a lot: one clinic with two rooms and a network of branches with kiosks, displays and an appointment system need different set-ups. A quote for your locations, counters, devices and messaging volume is clearer than a list of tiers.
[PH: GST invoice, INR quotes, GeM listing: only the ones that are true]
More answers in the FAQ.
Get a quote for your queues
Tell us about your locations, counters and devices. We reply with a quote, and a demo if you would like one.
- Discovery call
- Live demo with your set-up
- Pilot at one location
- Roll out with guides for every role