Appointment check-in by slot
Bookings come from your appointment system. On time, applicants are placed by their slot; late, they queue as walk-ins.
Visa & passport centres
Queue management system for visa and passport centres
Applicants check in for their slot, see what to bring, and move from submission to biometrics on one token, while per-mobile limits stop token hoarding.
Starts from the ready-made Visa & consular service set. Every name, rule and screen stays yours to change.
What gets in the way
What slows visa centres down
Fixed appointment slots, long document checks, and people taking more tokens than they need.
Slots mixed with walk-ins
Applicants with appointments arrive alongside walk-ins, and nobody can see who should go first.
Long document checks
A missing paper sends an applicant back to the end of the line and slows every counter.
Token hoarding
One person takes many tokens, or a script floods the kiosk, and genuine applicants wait longer.
How manageQ fits
Built around how visa centres work
Passport details on the token
A visa applicant form with passport number and nationality; the kiosk can ask how many applicants share the visit.
A “Please bring” checklist
Per service, shown on the kiosk, on the phone and on the booking page, and sent in the called message.
Biometrics as its own step
Biometrics is its own queue. Staff transfer the token after submission, and it keeps its number.
Limits against hoarding
Open tokens per mobile number (1–10), daily caps per kiosk or eQueue link, and kiosk protection that pauses scripted bursts.
Every view on record
Applicant details are encrypted, every view is written to the audit log, and details are deleted after service.
The visit
An applicant’s visit, step by step
From the booking in your system to passport collection, with the document checklist in the applicant’s hand before the counter calls.
- Kiosk or phone · “I have an appointment”
Step 1: Check in for the slot
The booking reference plus the check your system asks for, such as the document number. On time, the token is placed by its slot.
- Kiosk ticket and phone
Step 2: See what to bring
The token comes with the service’s instructions and its “Please bring” list: passport, photographs, fee receipt.
- Counter 4
Step 3: Application submission
Called on the display and by voice; the token carries the passport fields and the applicant count.
- Biometrics queue
Step 4: Biometrics
Transferred with the same token number to fingerprints and photo.
- Passport Collection
Step 5: Passport collection
A separate service with its own form: the receipt number and who collects, the applicant or an authorised person.
Status updates go back to your appointment system (checked in, served, no-show and more), signed and retried automatically.
What the visitor sees on their phone at each step: see how it works.
Recommended set-up
What we would set up with you
A starting point from the ready-made set. In the demo we shape it around your own services, counters and rules.
Visa & consular service set
- Prefix AVisa Application Submission
- Tourist visa
- Business visa
- Student visa
- Work visa
- Private visit
- Transit visa
- Prefix PPassport Collection
- Collection by applicant
- Collection by authorised person
- Prefix BBiometrics
- Fingerprints & photo
- Prefix IInformation & Enquiry
- Prefix LPremium Lounge
Up to three levels, each with its own ticket prefix (A001, L014), restarting at 001 every day.
Queue rules
- The Visa preset for missed tokens: call again within 120 minutes, at most twice
- On-time check-ins placed by their slot; late ones queue as walk-ins, or are refused if you prefer
- Open tokens per mobile number (1–10) on each kiosk or eQueue link
- A daily maximum per kiosk (1–9999), with a warning at 80 %
- Priority groups such as Premium lounge, named your way
- Arabic or Russian customer screens, display labels in two languages, the location’s own time zone
Devices on site
- An entrance kiosk with a receipt printer and “I have an appointment”
- A display in each hall, with labels in one or two languages
- Counter PCs for submission, biometrics and collection
- A QR poster so applicants can join or check in from their phone
Browser-based in Chrome or Edge: no special hardware and no app for visitors.
Questions
Questions we hear from visa centres
Do applicants book their appointments in manageQ?
No. Bookings stay in your appointment system, and manageQ brings them in by API, push or file import. Applicants check in on the day with their booking reference and the check the source asks for, such as the document number. There is no look-up by mobile number.
How do you stop one person taking many tokens?
Set the open tokens per mobile number (1 to 10) on a kiosk or eQueue link, and a daily maximum per device. Kiosk protection pauses a kiosk that sends far more requests than a person could, and an admin reviews it before it is re-enabled.
Can biometrics be a separate step?
Yes. Biometrics is its own queue in the ready-made Visa & consular set. Staff transfer the token after submission, and it keeps its number.
Can the screens show Arabic or Russian?
Yes. Customer screens and voice announcements are available in English, Hindi, Telugu, Tamil, Arabic (right to left) and Russian, offered per organisation. A display can show its labels in two languages, for example English and Arabic.
More answers in the FAQ, and how we protect visitor data on Security & privacy.
Other sectors
Hospitals & clinics
Healthcare service set
Banks & insurance
Banking & finance service set
Service centres
Retail & service centres set
See manageQ set up for your visa centre
- Discovery call
- Live demo with your set-up
- Pilot at one location
- Roll out with guides for every role