Live dashboards
Every queue, counter and device, refreshed every 15 s. Every number opens the tokens behind it.
From the door to the counter, step by step
What visitors see, what staff do and what managers learn.
What visitors see
Nobody has to guess where they stand
Your place is kept. Your wait is shown. Your turn finds you. Five moments on the visitor’s own phone, and what happens if they miss the call.
Step 1: Join
Pick a language and a service, fill in a short form, tick "Send me updates" if you want messages.
Step 2: Track
The live ticket shows the people ahead and an estimate in minutes. Cancel from the phone if plans change.
Step 3: Almost there
"Almost your turn" on the page, plus SMS, WhatsApp or e-mail when 1–20 people are ahead.
Step 4: Your turn
"Please go to Counter 3". The phone vibrates (Android); the display chimes and announces the token.
Step 5: Rate
1–5 stars, tags and a comment. Optional, switched on per organisation.
Behind the scenes
One live queue from the first booking to the last report
Every screen works on the same queue, so the kiosk, the phone, the display and the dashboards always agree.
- Stage 1
Before
Bookings arrive from your system
Appointments come in by API, push or a CSV or Excel file. Walk-ins need nothing in advance.
- Stage 2
Arrive
Kiosk, QR code or counter
A numbered token in seconds, printed or on the phone. Visitors with a booking check in.
- Stage 3
Wait
Live ticket, display, messages
People ahead and minutes on the phone, the call on the display, and a “turn is near” message a set number of places before the call.
- Stage 4
Served
Console, transfer, complete
Staff call, serve or transfer the token. Personal details are deleted after service.
- Stage 5
After
Feedback, dashboards, day end
Ratings and live figures for managers, and open tokens settled at the day’s end.
What staff do
A day at a counter
The counter console runs in the browser on any PC, laptop or tablet. Four presses cover most of the day.
Call next
One press calls the next token by your rules, priority first. The display chimes and announces it.
Transfer
Send the visitor to the next step, such as Biometrics. They keep the same number.
Pause
Going on a break? Pause with a reason and nobody is called to your counter until you resume.
Complete
Complete when done. The visitor’s details are deleted and the next call is one press away.
Illustrations of the counter console with demo data.
What managers learn
The whole day, live and afterwards
Reports and trends
Average wait with P90, service times, 30-day and 12-month trends and CSV exports, by location, service, counter or staff.
Feedback and audit
Ratings with low-rating follow-up, and a record of who changed what, and when.
What you need on site
Devices you choose, in a browser you know
manageQ runs in Chrome or Edge. There is no special queue hardware to buy.
- Kiosk
- A touch PC or tablet, plus a receipt printer for printed tickets
- Display
- Any TV with a small PC
- Counters
- Any PC, laptop or tablet
- Visitors
- Their own phone, with no app to install
- Browser
- Chrome or Edge
- Server
- In the cloud or on your premises
- Launcher
- Windows or Linux, full screen, with silent printing
How a rollout runs
From a first call to every location
Step 1: Discovery call
We learn your services, counters, rules and devices, and what a good day looks like.
Step 2: Live demo with your set-up
See manageQ with your own services, prefixes, forms and queue rules.
Step 3: Pilot at one location
A guided set-up with agreed success measures, on the devices you choose.
[PH: typical pilot length]Step 4: Roll out with guides for every role
Guides for admins, counter staff, kiosks and displays; add locations when you are ready.
See manageQ with your own queues
Show us your services and rules, and we will set up a demo that looks like your own day.