A ready-made Banking & finance set
Accounts, cash and cheques, loans, cards, customer service, and wealth and priority banking, with prefixes and a bank customer form.
Banks & insurance
Queue management system for banks and insurers
Teller, loan and claims queues in one hall, priority desks with a fair rule, and a live view of every branch, with every change on record.
Starts from the ready-made Banking & finance service set. Every name, rule and screen stays yours to change.
What gets in the way
What slows banks down
Tellers, loans and claims in one hall, priority customers, and no live view across branches.
Many services, one hall
Cash, loans, cards and claims compete for the same counters, and quick jobs wait behind long ones.
Priority without disputes
Senior citizens and priority customers need a clear rule that the rest of the hall accepts.
No view across branches
Managers hear about long waits from complaints, not from live figures.
How manageQ fits
Built around how banks work
Priority with a fairness rule
Senior citizen, Priority customer or any group you name, in three levels; after a set number of priority calls, a normal token is called.
Masked mobile numbers
Tickets and lists show masked numbers; details are encrypted and deleted after service.
Breaks with a reason
Pause a counter for lunch, a meeting or training. The Counters & staff time report shows open, busy, idle and break time.
Branch-by-branch dashboards
Executive, Overall status and Kiosk & eQueue dashboards, live every 15 seconds; staff see only their own branches.
Every change on record
The audit-log explorer shows who changed what and when, with before and after values and CSV export.
The visit
A customer’s visit, step by step
Quick teller jobs and longer loan or claims conversations run side by side, and the branch manager sees both live.
- Kiosk or phone QR
Step 1: Take a token
Choose Cash & Cheques, Loans or Customer Service. The bank customer form asks only what you set.
- Waiting area
Step 2: Wait with a clear rule
Priority groups go first by level, and the fairness rule (if you switch it on) keeps normal tokens moving. The phone shows the people ahead.
- Counter 2
Step 3: Teller
Called on the display and by voice. The teller can recall, skip or transfer the token to the loans desk.
- Loans · Home loan
Step 4: Loans or claims desk
The same token number continues at the next desk, with the earlier steps on its timeline.
- Dashboards
Step 5: The manager’s view
Waits, service times and paused counters, live; every number opens the tokens behind it.
Claims and other insurance services are added as their own queues, up to three levels deep, with their own prefixes and forms.
What the visitor sees on their phone at each step: see how it works.
Recommended set-up
What we would set up with you
A starting point from the ready-made set. In the demo we shape it around your own services, counters and rules.
Banking & finance service set
- Prefix AAccounts
- Savings Account
- Current Account
- Fixed & Recurring Deposits
- Prefix CCash & Cheques
- Cash deposit
- Cash withdrawal
- Cheque deposit
- Demand draft
- Prefix LLoans
- Home loan
- Personal loan
- Car loan
- Gold loan
- Business loan
- Prefix KCards
- Credit card
- Debit card
- Card block / PIN
- Prefix SCustomer Service
- Mobile / address update
- Statements & passbook
- Nomination
- Complaints
- Prefix WWealth & Priority Banking
- Investments & mutual funds
- Insurance
Up to three levels, each with its own ticket prefix (A001, L014), restarting at 001 every day.
Queue rules
- The Bank preset for missed tokens: call again within 60 minutes, at most twice
- Priority groups with a fairness rule, for example a normal token after three priority calls
- A skip limit per token and, if you want it, automatic no-show after 2–60 minutes
- Staff sign-in sessions of 1–24 hours, with optional idle sign-out
- Staff limited to their home and assigned branches
Devices on site
- A kiosk near the entrance, or QR joining only
- A display per hall, with chime and voice
- Teller and desk PCs in Chrome or Edge
- A wall view of the dashboards for the branch manager
Browser-based in Chrome or Edge: no special hardware and no app for visitors.
Questions
Questions we hear from banks
Can priority customers go first without upsetting everyone else?
Yes. Priority groups are called by level, and you decide which groups customers may choose themselves. Switch on the fairness rule and a normal token is called after a set number of priority calls in a row, so the rest of the hall keeps moving.
Can each branch see only its own queues?
Yes. Staff work only at their home and assigned branches, and dashboard tabs are granted by role. Head-office admins see every branch, and custom roles can be set up by the platform administrator.
How are customers’ mobile numbers protected?
Mobile numbers are masked on tickets and in lists, stored encrypted and deleted after service. Per-mobile limits compare a keyed hash, not the number itself, and message texts carry no personal data.
Is every change recorded?
Yes. The audit log records who changed what and when: sign-ins, rule changes with before and after values, role changes and every view of a visitor’s details. Admins filter it and export it as CSV.
More answers in the FAQ, and how we protect visitor data on Security & privacy.
Other sectors
Hospitals & clinics
Healthcare service set
Visa & passport centres
Visa & consular service set
Service centres
Retail & service centres set
See manageQ set up for your branches
- Discovery call
- Live demo with your set-up
- Pilot at one location
- Roll out with guides for every role