Separate queues per job
Sales, service and repairs (drop-off and pick-up), and returns, each with its own prefix and counters.
Service centres
Queue management system for service centres
Quick jobs and repairs in separate queues, joining from a QR poster, a WhatsApp message when the turn is near, and feedback after every visit.
Starts from the ready-made Retail & service centres set. Every name, rule and screen stays yours to change.
What gets in the way
What slows service centres down
Quick jobs stuck behind complex ones, crowded waiting areas, and no idea how customers felt.
Quick jobs behind repairs
A two-minute pick-up waits behind a thirty-minute diagnosis.
Crowded counters
Customers stand near the counter because they are afraid of missing their turn.
No idea how it went
Complaints arrive too late to put right, and good service goes unnoticed.
How manageQ fits
Built around how service centres work
Join from a QR poster
No app: customers scan, pick a service and follow their place on their phone.
WhatsApp when the turn is near
SMS, WhatsApp or e-mail through a messaging provider, with consent, STOP and START replies and delivery receipts.
Branded screens and signage
Your logo, theme and notices; image and video playlists beside the queue or full screen between calls.
Feedback after every visit
Stars, tags and a comment from the status page, a reply to the thank-you message or a feedback kiosk; low ratings are flagged.
Capacity and one view
Daily caps per kiosk or eQueue link, and dashboards across every location.
The visit
A customer’s visit, step by step
Customers join from the door, wait where they like and are asked how it went, while the screens carry your own messages between calls.
- QR poster
Step 1: Scan and join
Pick Service & Repairs, then Drop-off, and give a mobile number for updates if you like.
- Phone and display
Step 2: Wait anywhere
The live page shows the people ahead and an estimate; the display plays your signage between calls.
- WhatsApp, SMS or e-mail
Step 3: Turn is near
“Almost your turn” arrives when the number of people ahead you set (1–20) is reached.
- Counter 1
Step 4: At the counter
Called on the display and by voice; transferred to the technician’s desk with the same number if needed.
- Status page or a reply
Step 5: Rate the visit
One to five stars, tags and a comment; a low rating is flagged for follow-up.
The same flow fits telecom, utilities, automotive service and customer-service desks: start from the Retail set and rename the services.
What the visitor sees on their phone at each step: see how it works.
Recommended set-up
What we would set up with you
A starting point from the ready-made set. In the demo we shape it around your own services, counters and rules.
Retail & service centres set
- Prefix SSales
- Prefix RService & Repairs
- Drop-off
- Pick-up
- Prefix XReturns & Exchange
Up to three levels, each with its own ticket prefix (A001, L014), restarting at 001 every day.
Queue rules
- Messages on 4 events: token issued, turn near, called and served
- A consent box for messages; opt-in if you prefer it unticked
- Feedback on, with a low rating at 1, 2 or 3 stars and an optional alert e-mail
- A daily maximum per kiosk or eQueue link (1–9999), with a warning at 80 %
- Signage playlists on a schedule, in each display’s time zone
Devices on site
- QR posters at the door and in the waiting area
- A kiosk with a printer, or a feedback kiosk near the exit
- A TV with a small PC for calls and signage
- Counter PCs or tablets in Chrome or Edge
Browser-based in Chrome or Edge: no special hardware and no app for visitors.
Questions
Questions we hear from service centres
Do customers need an app to join?
No. They scan the QR poster, pick a service and follow their place in the phone’s browser. Customers can also take a printed token at a kiosk or ask at the counter.
How do WhatsApp and SMS messages work?
Messages go through a messaging provider: SMS via Twilio or MSG91, WhatsApp via approved Meta templates, e-mail via SMTP. Customers choose updates with a consent box and can reply STOP or START. Provider charges depend on your message volume; on your own servers you use your own provider accounts.
Can the screens play our videos between calls?
Yes. Upload images and MP4 or WebM videos, or link to a video file, and build playlists on a schedule. A display plays them in a panel beside the queue or full screen while nobody is called; a call brings the queue back at once, and video sound is muted while a call is announced.
How do we follow up a poor rating?
Choose when a rating counts as low (1, 2 or 3 stars) and, if you like, an address that receives every low rating by e-mail. Low ratings stay flagged in Insights until someone marks them followed up, with a note.
More answers in the FAQ, and how we protect visitor data on Security & privacy.
Other sectors
Hospitals & clinics
Healthcare service set
Visa & passport centres
Visa & consular service set
Banks & insurance
Banking & finance service set
See manageQ set up for your service centre
- Discovery call
- Live demo with your set-up
- Pilot at one location
- Roll out with guides for every role